Terms and Conditions

General Rules

  • We strongly ask that swimmers use the showers provided and go to the toilet before entering the poolside therefore not to disrupt lesson time
  • All shoes must be removed before entering poolside
  • All swimmers should wear a swimming hat
  • Running or inappropriate behaviour is not acceptable. We are not responsible for the occurrence of injury/ accident as a result of failure to comply with these rules
  • Strictly No Photography or the use of Video Equipment
  • Children must arrive at least ten minutes prior to their lessons to ensure all lessons are run on time
  • All payment must be made upfront at the start of any lessons; this includes one-2- ones, and crash courses
  • Payment is payable by cash, cheque or bank transfer. Cheques should be made payable to ‘Alex Stewart’
  • If payment and the re-enrolment form is not received by the specified closing date then your child’s place may be allocated to another child
  • During stages 1-3 each teacher could teach a class of up to 5 children
  • During stages 4-7 each teacher could teach a class up to 8  children which still lays within the teacher’s ability
  • The teacher is subject to change without any notice

Holidays

  • Should you take a holiday during term time then you will still be charged for the full 10-week term. This includes bank and school holidays
  • If your child refuses to participate in the lesson then refunds or credits will not be given.

Cancellations

  • Should you chose to cancel your child’s place 7 days  prior to the start of term that you have enrolled and paid for, then you will  be refunded all payment minus a £10 administration fee
  • Anything after the 7 days will not be refunded
  • Power cuts, adverse weather, disasters, terrorism, war and pandemics that cause cancellation will not be refundable as they are out of our control

Endless pool cancellations

  • Cancellations prior to 7 days before the swimmer’s lesson are allowable to a full refund
  • Cancellations within 48 hours will be allowable to a 50% refund
  • Cancellations within 24 hours will not be refunded
  • Block bookings have 31 days to take  their next lesson before the lesson is lost.

Endless pool Payments

  • Payments to be made in full prior to the start of each lesson
  • Swimmers have one month to book their next session within their block.

Sickness

  • Should your child be ill, have a heavy cold, sinusitis or ear infection then we request they do not swim. There will be no refund for sickness
  • A doctors note will be required if your child is absent from lessons for more than a period of two  weeks due to a broken limb, requirement of an operation or has been given a medical reason as to why they are unable to participate in the remaining lessons
  • Subject to the above and a doctor’s note, lessons missed will be carried over to the following term but spaces will not be held

Complaints

  • We strive to give you the best possible service at all times but should you have a complaint with any aspect of Elites Swimming then please email us at elitesswimming@gmail.com. We will then endeavour to resolve the issue as soon as possible

Our Guarantee

  • We guarantee to provide your child with fun, safe and productive swimming lessons that build confidence and ability
  • We use fully qualified teachers at all times

Parental Responsibilities

  • In the changing rooms, children are parent’s responsibility. When the child steps out onto poolside they become Elites Swimming’s responsibility
  • At no point must parents interact or distract teachers or swimmers whilst lessons are in progress. Parents are allowed to approach poolside in the event of health and safety

Liabilities

  • Elites Swimming are not liable for any damages or loss of property whilst in or on the premises or within the grounds of the premises
  • Elites Swimming  will not accept any liability for any accident /  injury (including fatality) to any parent, child, guest or visitor that may occur on the premises or within the grounds/ car park of the premises, other than liability which may arise from the negligence of Elites Swimming, its staff or its agents
  • Any such incidents must be reported to Elites Swimming immediately